Refund Policy

Overview

At IncCraft.com, we are committed to providing high-quality services to help you with your business compliance needs. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Please read this policy carefully before purchasing our services. By purchasing our services, you agree to the terms of this Refund Policy.

General Refund Policy

Due to the nature of our services, which often involve immediate action, document preparation, and filing with government agencies, we cannot offer refunds once work has commenced on your order. This includes but is not limited to:

• Document preparation services
• Filing services with state or federal agencies
• Business formation services
• EIN registration assistance
• Certificate of status procurement
• Annual report filing
• BOIR report preparation and filing

Eligible Refund Circumstances

Refunds may be considered in the following limited circumstances:

Non-Refundable Items

The following are explicitly non-refundable:

• Government Filing Fees: Any fees paid to government agencies are non-refundable as these are third-party charges
• Expedited Processing Fees: Rush or expedited service fees are non-refundable once expedited processing has begun
• Completed Services: Services that have been completed and delivered are non-refundable
• Consultation Fees: Any consultation or advisory service fees are non-refundable once the consultation has occurred
• Digital Downloads: Any digital products, templates, or documents that have been downloaded
• Subscription Fees: Monthly or annual subscription fees after the initial cancellation period

How to Request a Refund

If you believe you are eligible for a refund based on the circumstances outlined above, please follow these steps:

1. Contact Us Promptly: Email us at support@inccraft.com within 24 hours of placing your order
2. Provide Order Information: Include your order number, date of purchase, and the email address used for the order
3. Explain Your Situation: Clearly describe why you are requesting a refund and which eligible circumstance applies
4. Submit Documentation: Provide any relevant documentation supporting your refund request
5. Wait for Review: Our team will review your request within 3-5 business days

Refund Processing Time

If your refund request is approved:

• We will process the refund within 5-7 business days of approval
• The refund will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive an email confirmation when the refund has been processed

Partial Refunds

In some cases, we may offer partial refunds:

• If we have completed some but not all requested services
• If you cancel a multi-service order before all services are completed
• If there are non-refundable components (such as government fees) included in your order

The amount of any partial refund will be determined on a case-by-case basis, taking into account the work already completed and any non-recoverable costs incurred.

Chargebacks and Disputes

We encourage you to contact us directly to resolve any issues before initiating a chargeback or dispute with your financial institution. Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Suspension of current services
• Inability to use our services in the future
• Collection activities for any services already rendered
• Additional fees and charges

Special Circumstances

We understand that unexpected situations may arise. If you have special circumstances not covered by this policy, please contact us to discuss your situation. We will review each case individually and may make exceptions at our sole discretion.

Examples of special circumstances may include:

• Medical emergencies
• Death of the business owner
• Natural disasters affecting your business
• Other extraordinary circumstances beyond your control

Our Commitment to Your Satisfaction

While our refund policy is necessarily limited due to the nature of our services, we are committed to your satisfaction. If you are unsatisfied with our services, please contact us so we can:

• Address any concerns or issues with the service provided
• Correct any errors made on our part at no additional charge
• Provide additional support or clarification as needed
• Work with you to find a satisfactory resolution

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us: